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The CRM Handbook: A Business Guide to Customer Relationship Management

The CRM Handbook: A Business Guide to Customer Relationship Management
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Additional The CRM Handbook: A Business Guide to Customer Relationship Management Information

(Pearson education) Discusses crucial factors in the use of Customer Relationship Management to compete in today's marketplace. Features case studies of companies that have successfully implemented CRM, and coverage of the popular CRM buzzwords used today.

DLC: Customer relations--Management.
Softcover.

 

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